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What You Agree To When You Use emas128

Our legal terms cover how your account works, what we can and cannot do, and how eligibility is determined by local law in supported regions of Indonesia.

Account eligibility by local lawWallet rules: DANA, OVO, GoPayDispute and closure processData handling policyTerms apply where local law permits
emas128 What You Agree To When You Use emas128
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Question

If you have a question about how our terms apply to your account, how a withdrawal was handled, or how to request account closure, our support team is the right first stop. Reach us through live chat, email, or the account help form — we handle policy queries separately from general account questions to make sure the right team reviews your case.

Live Chat Access live chat directly from your account dashboard. Policy and legal queries are flagged to our compliance team, not the general support queue.
Email Support Send detailed legal or account-closure requests to our support email. Include your registered wallet type — DANA, OVO, or GoPay — so we can locate your account quickly.
Account Help Form Use the in-app help form for wallet verification disputes or terms clarification. Select the Legal or Policy category so your ticket routes correctly from the start.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, and Account Security

We hold account data only for as long as it is needed to run your account and meet any legal retention obligations. When you close your account, personal data is retained for the minimum period required under applicable law, then deleted. You can request a copy of your stored data or ask us to correct inaccurate records at any time through the account help form.

Data Retention

We keep your account data — name, registered wallet details for DANA, OVO, or GoPay — only as long as legally required after account closure. No data is sold to third parties.

Cookie Policy

We use session cookies to keep you logged in across browser tabs and device switches. Functional cookies are required for the platform to work; analytics cookies can be declined in your browser settings.

Account Security

Login is secured by OTP verification sent to your registered mobile number. Any change to your linked wallet — switching from OVO to GoPay, for example — triggers a re-verification step before the new wallet is accepted.

Data Request and Correction

Submit a data access or correction request via the account help form under the Legal category. We respond within a reasonable timeframe as set by applicable Indonesia regulations.

Common Questions About Our Terms and Your Rights

These are the questions we get most often about account eligibility, wallet rules, data rights, and what happens when terms change. If your question isn't covered here, use the live chat or account help form.

Access is available where local Indonesian law permits. Eligibility is determined by your region and applicable local regulations. We do not serve regions where access is prohibited.

No. Your linked wallet must belong to the verified account holder. Using another person's DANA, OVO, or GoPay wallet is a policy violation and may result in account suspension.

We post the revised terms on the site and they take effect immediately. Continued use after the update means you accept the new terms. You may close your account before the change takes effect if you disagree.

Submit a data access request through the account help form, selecting the Legal or Policy category. We will confirm receipt and respond within the timeframe required by applicable law.

We retain data only for the minimum period required under applicable legal obligations. Once that period passes, your personal information is deleted from our systems.

Withdraw your remaining balance to your registered GoPay, OVO, or DANA wallet, then request account closure via live chat or the help form before the revised terms take effect.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.